What Information We Hold and Why
We collect the information you give us when you create an account — your name, email address, phone number, and date of birth. When you make a deposit or withdrawal using bKash, Nagad, or Rocket, we record the transaction reference and wallet number to verify the
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payment and protect you against unauthorised activity. We also collect device information — browser type, IP address, and session data — to keep your account secure and to detect unusual login attempts. If you contact our support team, we store the conversation to follow up accurately.
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We do not sell your personal data to third parties. Some information is shared with payment processors, such as the mobile wallet services you use, strictly to complete your transactions. We may also share data where required by applicable law in Bangladesh or the eligible regions
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where our services are accessed. Cookies and similar tracking tools help us understand how our site is used — you can manage cookie preferences through your browser settings at any time. Data we no longer need for account or legal purposes is deleted according to our
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retention schedule.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.